Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.us@tria-clothing.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact.us@tria-clothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any items deemed faulty within a 30 day period can be returned. Any issues outside of this period are considered to be wear and tear and as such cannot be returned.
How to reduce wear and tear:
- Make sure you consider the washing instructions to ensure your clothing is long lasting.
- Treat your gym wear with care.
- Make sure you have the correct sizing to reduce the risk of damage.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds are ONLY given if an item is deemed to be faulty/damaged.
We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition.
Goods deemed to be faulty will need to be returned to TRIA Clothing before we can issue a refund.
TRIA Clothing will not be held accountable for any missing or damaged returns in transit to our delivery address.
For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.